the shiz behind the biz
Melissa Coulter - Touch of Utopia
Melissa : the original side-hustle glam gal who loves fast cars, golf and madonna...not necessarily in that order
“travel, golf, nice cars - I like to be seen! I like nice brands with quality service."
“I was born and bred here, when I left school I got my first administration job with Rylands Mitre 10. I was working on the back trade desk, then I worked for Nautilus shipping and that’s when I got more into a sales role, I used to go down to the port and service the ships for their stores. From there I had my son, so I decided to do a Bachelor of Education at JCU, but realised in the final years of prac that I didn’t want to be a teacher, and when my son was old enough to go to daycare I said, ‘I just want to get a 9-5 admin job, so I went to work for GJ Gardner homes and worked my way up from admin to sales, sales manager, office manager then business manager.
I wanted to run my own business and put some of the skills I had learned into play, so thought, ‘outside the building industry, what do I know? I know makeup, I did some training with Estee Lauder when I was 17, 18, but I didn’t want to become a beauty therapist, I just wanted to do makeup, I did it more as a hobby.
I had my makeup kit and I’d just do friends and family, and what goes with makeup? Hair – so I started looking around and in 2009 found a salon in North Ward.
The owners were friends of the family, they were selling up and it just went from there. It was rundown so we cleaned it up, I did a full refurb, hands on tools myself – some of the staff helped as well. I always wanted to be big on customer service, I never wanted to have too many services, so hair and makeup, that was it.
I’m also the Regional Manager of North Queensland for Master Builders, it’s given me a lot of management skills and lets me stand back and look at the business, I’m much more effective now…”
“The salon to me is a reflection of me so it’s that clean cut look and that industrial, structured-type look as well. I can be corporate, I can be anything really, I think for my age I can be pretty progressive! ”
“I’m a perfectionist, I think you can see that when you walk in to the salon. At home I’ve always had clean white lines, almost sterile-type home environment but now I’ve gone to a more industrial-type home, galvanised iron, concrete, timber and steel. I used to only have white, white tiled floors, white leather lounges, black and white dogs (moodles) and all that but I’m embracing colour a little bit more, not entirely, but a little bit - I’ve actually challenged myself. In the house now I’ve got a lime green lounge suite and some shabby chic pieces, and I went and bought a ginger cat! I’ve even got a red car now, I’ve really gone outside my comfort zone…”
“when you’re confident and comfortable in your own skin. I’m more open to people’s style now, I’m not so critical, I’m more accepting…”
“Anything Madonna. I like everything - I like country, 80s, 90s, easy listening, and the top hits over all the years. I’d be Madonna if I could be…”